Workflow example
Sales & Conversation Support
Review prospect conversations, draft replies, explain recommendations and suggest a useful next step.
Useful for more consistent follow-up while a person stays in control of the final message.
AI SYSTEMS · BUILT ON HERMES AGENT
Your Business.
Your AI System.
Built to Grow With You.
Think Lab installs and customizes AI systems using Hermes Agent as the harness that connects your chosen AI models, business knowledge and tools. Start with one practical workflow, then expand the system as your business needs evolve.
Pilot inquiries open
- Client-owned setup
- Custom business workflows
- Flexible model choice
- Monthly support
Hermes Agent
Your AI system harness
Business knowledge
Skills & instructions
Tools & connections
Models & providers
Configured by Think Lab. Built around one agreed workflow. Operated under your accounts.
YOUR SYSTEM, CONNECTED
One Harness. Your Business Around It.
Hermes Agent coordinates the models, knowledge, skills and tools that make your workflow useful. Explore each part of the system.
Hermes Agent
Coordinates your workflow
Business knowledge
Illustrative connection
Your context
Business knowledge
Configure approved information about your company, offer, processes and communication style.
- Company and offer context
- Approved documents and procedures
- Knowledge and memory settings
The system works with relevant business context. What it can access and retain is defined during setup.
Think Lab configures these parts into a working system, tests the agreed workflow and trains your team to use it.
PRACTICAL AI WORKFLOWS
Useful Workflows. Clear Business Value.
AI systems are most useful when they support a specific job. Here are examples of workflows businesses can implement to improve communication, access knowledge and reduce repetitive work.
Workflow example
Company Knowledge Assistant
Help your team find and use approved procedures, documents and business information more easily.
Useful for internal knowledge access, onboarding and spending less time searching for answers.
Workflow example
Operations & Recurring Work
Prepare summaries, draft recurring deliverables and flag action items that need attention.
Useful for recurring reviews, team coordination and structured tasks that benefit from a first draft.
HOW A WORKFLOW CAN OPERATE
See How a Workflow Can Support the Work.
01
Provide the context
The relevant information, task instructions and business criteria are made available to the workflow.
02
Review the recommendation
The system prepares a draft, summary or suggestion based on the agreed job.
03
Decide and act
Your team reviews the output, makes any needed changes and decides what happens next.
Every workflow is scoped around the business task, the available tools and the level of human review required.
WHY HERMES AGENT
A Flexible Foundation for How Your Business Works.
Customization happens through the configuration, context, skills and connections we build around your workflow.
Configured around your business
Instructions, workflows and approved context reflect your processes.
Reusable skills
Capture repeatable ways of working so they can be reviewed and refined.
Connected tools
Extend the system through compatible integrations and scoped connections.
Model choice
Select and change supported providers as your needs evolve, with testing.
Knowledge and memory
Configure the business context the system uses and retains.
Room to expand
Add tested workflows through separately agreed implementation phases.
IMPLEMENTATION + MONTHLY SUPPORT
Built for Your Business. Supported as You Use It.
Start with a defined implementation project. Continue with monthly technical support matched to the installed system.
ONE DEFINED PROJECT
AI System Implementation
Install and deliver one defined workflow, with a clear scope and acceptance criteria.
- Discovery and workflow definition
- Client-owned Hermes deployment
- Model provider configuration
- Agreed tool connections and business instructions
- Workflow testing against agreed examples
- Documentation, handoff and team training
Workflow, integrations, deliverables and responsibilities are agreed before work begins.
ONGOING TECHNICAL SUPPORT
Monthly System Support
Maintain and refine the installed system within a defined support allowance.
- System health checks
- Troubleshooting and failure review
- An agreed allowance for minor adjustments
- Review of workflow quality and operating issues
- Documented support channel and response expectations
New workflows, major integrations and infrastructure changes are quoted separately. Support hours and allowances are defined in your proposal.
Hosting, model usage and third-party subscriptions are identified separately in your proposal. Testing and launch timing depend on the agreed scope.
OWNERSHIP & CONTROL
Your System. Clear Responsibilities.
Your system runs in an agreed environment under accounts you control. Think Lab provides the configuration, documentation and support needed to operate it.
Accounts you control
Hosting and service accounts remain under your control. Third-party services retain their own terms.
Scoped access
Think Lab and connected tools receive the access needed for the agreed work.
Defined approvals
Outbound messages and other agreed actions require human review. Permissions are configured and tested for the workflow.
A documented handoff
Backup, recovery and handoff arrangements are defined in your proposal and operating documentation.
PILOT INQUIRIES OPEN
What Would You Like Your AI System to Help With First?
Bring us one recurring task, a conversation bottleneck or a process that takes too much manual effort. We'll assess whether a Hermes-based system is a practical fit and define a focused starting point.
Implementation and monthly support are quoted after scoping. Pilot availability and timing are confirmed individually.